Introduction

At Ed Silk Real Estate our goal is to maximize the return on your property investment.  Property leasing and management can sometimes be  troublesome affairs, so  your greatest protection comes from having the very best in a property management service.

We pride ourselves in providing a tailor made service that takes the stress out of looking after your property. We will maximize the return on your property by delivering a service that surpasses all others in efficiency, knowledge, communication and commitment.

If you are new to property investment we welcome you to our portfolio, if you already have an agent we can offer you a smooth transition that includes informing the agent, informing the tenant and collecting documentation.

We are committed to getting the very best possible returns from your investment property. 

Starting our Relationship

We offer you a team approach to managing your property. Our Property Manager will view the property, meet with you, explain our services and ask about your expectations. They will assess  the current market rental for your property and make suggestions to enhance or  increase its' potential.

Once you have signed a Management Agency Agreement we will get started on a strategy to find you a tenant.  If your property is with another rental agent we will look after the transfer for you.

Marketing

We market your property immediately on www.edsilk.com.au which is the most up to date real estate web site in Byron Bay and in our prominent front window. We  also place your property on http://www.domain.com.au/ and www.realestate.com.au in order to capture the metropolitan market. We place classified advertisements in the Byron News on a regular basis which covers the Byron area and more often than not, it is the first place that potential tenants look at.

We show your property by open house at designated times and also by escorting tenants individually if required.

Tenant Selection

Our team go the extra mile to match the right people to the right property. We will not simply select the first tenant  who comes along. Rather we will secure the best possible tenant to meet the expectations you have in regards to your investment property.

Our tenancy application form is comprehensive and we check that the potential tenant has a stable employment or income source, as well as the ability and desire to maintain your property at a high standard. We also contact all rental and real estate references for every person who applies to be on the lease. Only then  will we make recommendations about tenant selection to you.

Agreement Preparation

After we have received your final approval on tenant selection our team then prepares the necessary Residential Tenancy Agreement ( lease) documentation. It is imperative at this stage that your rights as a landlord are fully protected. Therefore our team is fully conversant in all related legal matters which ensures that lease preparation, premises condition report and bond lodgement are all completed correctly and efficiently.

Day to day Management

Your property will be managed on an ongoing basis by our Residential Property Manager. They get to know your property by conducting 3-4 routine inspections per year. A detailed written report is sent to you after each inspection  and will include recommendations for any necessary routine maintenance as well as suggestions for optional work such as re-painting.

Our property management team is always available to handle maintenance matters and other requests that are made by your tenant. We act according to your instructions, as well as attending to any urgent matter such as lack of hot water.

We are experienced at detecting potential tenant disputes and nipping them in the bud with skilled negotiation. However occasionally a tenancy dispute goes  to the Consumer, trader and Tenancy tribunal. In this event we will prepare the case for you, gather evidence such as pictures and reports, and represent you at the hearing. Our team has a record of 100% success at these hearings on behalf of landlords.

Rental Payment

We consider that our arrears management is second to none. We have comprehensive systems to ensure that tenants pay rent within the required timeframes, and we take  immediate action should a  tenant become in arrears. We will keep you updated as to movements in the rental value of your property, and we review the rent with every routine inspection done.

Account Management

We use Console property management software, which is a fully automated, user friendly system that utilises standard bookkeeping principles. We take care of any regular payments such as Council rates and repairs for you and, account to you once or twice monthly with a fully itemised tax invoice/statement. We make payment directly into your nominated bank account.

Communication

We have a single point of phone contact for our property management team who are even more available by email to edsilk@edsilk.com.au. We send you a newsletter each month with the latest information on property investment, relevant legislation and local issues from Byron Bay.

We undertake to give you honest feedback and informed advice via clear lines of communication so that you receive a level of service that surpasses your expectations.

Commitment

We are committed to getting the very best possible returns from your investment property. Our rental property portfolio is about quality and high returns rather than quantity. We take a team approach to property management and are committed to providing you with the best tenants paying the greatest rents as well as looking after your property to the highest possible standard.